YoureGoingToHaveToWaitSLW2019

from

SituationalAssessmentTemplate2017

 

Introduction/Definition/etc Body Original Text Modified Text What's Missing? What Can Be Found? What Can Not Be Found? How To Analyze? Lenses Assumptions Time Limits Book Data Links Conclusion Discussion License Page History Page Statistics Page Views:  since creating on 20190720

 

Introduction/Definition/etc

 

"You're Going To Have To Wait"

SafeLinkWireLess

 

 

Body

 

Original Text

 

So service date coming due,

over a week before that,

call up SafeLinkWireLess

(some history with them:

PrePaidCellPhonesUpGrade2016

SLWStealsMinutes2016

)

a LifeLine (subsidized) service,

off of TracFone

 

which i've bought

AlcatelGlitzUnite2017

AlcatelRaven4GLTE2018

TCLLXA502DL2018

 

Checking online it seems they dumped

me out of their system,

possibly giving me some service time

and the low usage of voice

and didn't know for a year

to two years...

I got no update your information

renewal information/ requests post card(s),

but the phone was still working,

so didn't notice, and was not calling

up dealing with call center attitudes

in getting minutes manually

each month, i was, however,

making sure i made at least one call per month

to keep it active, about all i knew

i had to do...

 

A few calls into it,

I've applied and approved but there is a wait

time , apparently built into the contract,

a handgun weapon takes less wait time

to get, than a prepaid subsidized phone,

makes you wonder, how much they

value your life, can't make calls,

and how bad the federal contract

is written, that subsidy pays for it,

and they don't really serve the real

needs, of the customers,

or in legal terms (N.B.: IANAL),

Separate But Not Equal

to commercial services)

 

I'm informed that I'm not

current

have to (re) apply

transferred to another department

who isn't helpful at all,

no supervisor

and says i'll have to wait,

(10 business days

=14 calendar days +/i holidays)

though they have a call in customer service

during weekends so how it that not a business day?

like 24 hour banking 365

but M-F 9-5 and who only does those hours anymore?)

 

Basically upon a day or so of photo uploading

(odd software btw)

and seeing approved online,

but have to wait 2 more weeks???

when it would just be codes to enter into the existing

phone for service date adding stuff stuff

the 300 some days balance don't mean much,

and did transfer, but they went up to 500 then

1000 minutes / month

losing the phone and you go  back to zero

or get 20 or something

assume even after buying another phone

gambling on undocumented stuff

that it's even compatible

you have money to buy airtime cards

when supposed to be free)

but un documented policy and procedures

and lose those too)

a LifeLine service with heat wave,

(previous to this,

before and around Father's Day

as i called on Father's Day

stuck in, not risking transit without

at least a phone,

basically they want you to go buy

their TracFone and all roads lead to paying,

when it's supposed to be free/ subsidized

lousy service systematically leads to you paying,

not getting things

and basically denying federal benefits,

which is likely a crime,

(millennial (sp?) ridicule in there too)

the pair of a bad front line person

and bad "manager/supervisor"

and one hand washes the other/

graft/ theft, etc

with sensitive information

PO Box is not what they want,

they want physical address,

and seem to be claiming threatening/harassing

while they are delaying, ridiculing, denying

verify address, web browser demanded

location on for the application web page,

and not giving it that, it bombed,

possibly creating a partial order which blocked

even seeing the other regular one,

needing an Enrollment Code/

order information and

not searchable in the normal way,

to find, Phone Number, SSN

)

 

and while short staffed,

having lost my father,

(

MyFatherPassedAwayLastNight

the anniversary and father's day

etc some touchy days for me

and likely others who are fatherless)

not a lot of calls to make,

(unless celebrating other ways

with others

who also miss him, etc)

but recall that Mother's Day

was a big telephony day,

call side (highest call volumes of the year?)

likely getting new phones too, idk...

logically the call side is different than

the activating and configuring size)

 

seems like someone else was around

told him to get out of his office,

and was fired, which may have occurred

locally, and/or remotely, and/or somewhere

along the way (my $45+ / month land line

some think is a party line, highly illegal

to tap into someone elses' phone line

basically boosting free service

like some have done with cable,

pre decoder boxes, etc)

 

tricks:

your wait time is x,

call you back

(already asleep by then)

hold while i do detailed notes,

(perpetual hold

are you still there:

just let me know when you are ready,

but they are not doing anything but running out the clock

and annoying you, which you can not be nasty

despite their attitude, incompetence, lying, rudeness,

+x,y,z)

can't hear you,

can you go to the window (i'm about as close to the window,

and have to be on the land line to call you,

otherwise i would be on a non working cell phone,

which is what i'm calling about,

and down in a valley,

the projects don't necessarily have good signal)

 

not enough signal to make the connection/ change

what is your pin

(don't use it,

texted me something

a code they wanted back)

 

asking personal information

but not realizing in sardine can type housing,

people overhear your SSN, address,

IMEI numbers, passcodes, etc and

the predators seem to tell everyone

"I want the phone with the password

(nnnn unlock)"and stalk you/ own you/ etc...

 

So weeks without a lifeline

cell phone, safety issues in the heat,

(not as bad as today,

but think of being without

one in this type of weather)

health issues in the heat,

and general safety,

only calls can be made are 911

which likely doesn't help

and if financial ruin with hundreds

to thousands of dollars

in medical/ ambulance/ hospital etc bills

 

Checking online about myself

the online stuff gave me some

information, to compare with

order number,

use the same phone

what contracts they expected as proof

income is one,

federally subsidized housing another,

but specific forms, Housing is different,

Section 8 Voucher is not Public Housing

and HUD form numbers

copy of your lease,

really wanted, an found last was

from the county of what the subsidy rent was,

which only comes out once a year,

and renewals around then make sense,

but done in fits and starts,

basically some shutdown, and affects all sorts

of stuff, down stream, as it were...

 

It's been a while,

they have upgraded and smart phones

plans are different, minutes awarded/given

are higher, but complicated,

as had a flip phone and simple startup

and use, but also can not do a lot of things,

it would not auto update/ get the minutes

so every month i would have to call up

and talk to a person, after hold,

getting all the problems,

the system is designed to sell, and

get your minutes in not one of the menu

items, all buy something when it was to be

free, as a SLW not TracFone thing...

Transferring a phone

 

So online reapplying

i didn't ask for a new phone,

which would have required waiting on

and trying to track down a package in the projects,

read lost/ stolen, held hostage by the office,

delivery people, etc...

But using the existing phone,

(reactivating, which would have been faster

and kept me connected during that time,

if really a LifeLine their solution was to let me die,

instead of a something parallel

here are your service days,

some minutes and an upgrade phone

is on it's way,

but you can only get a certain number of

replacement phones

and in a lifetime, i've gotten one?

bought several, and kept a spare,

flipfone

you need to pay to activate and then transfer

phones, luckily talking about having

an LX and using it for wifi,

but i've got 3 they are small memory,

can not open the case for replaceable parts,

battery for instance,

dropped in the toilet during

HeartScreeningMinuteClinicsVoucher2019

back in Valentine's Day

and other issues to numerous to mention...

I've forgotten some of the details,

still pissed even this late,

lead time to get approval,

10+ business days,

from the qualification / approval date,

"it's in the contract"

with the federal government,

and i seem to be federally monitored,

someone jumping on the line

lawyer / law enforcement like and

you will send him the best phone you have,

and x,y,z, which may have never happened,

a second order number was in there,

the signing online and disconnected,

 

one tech support call,

like government bureaucracy and you call three

times and generally average the responses,

not really playing the system,

but call centers and you might be different

answers, especially to complicated issues,

think  IRS, Social Security, MediCare/AID claims,etc...

 

...

then upgrade,

 

Modified Text

 

What's Missing?

 

What Can Be Found?

 

What Can Not Be Found?

 

How To Analyze?

 

Lenses

 

Assumptions

 

Time Limits

 

Book Data

 

ISBN

 

 Bound

 

CopyRight

 

 Pages

index

 

 

Links

 

TCLLXA502DL2018

 

AlcatelRaven4GLTE2018

 

AlcatelGlitzUnite2017

AlacatelGlitzUnite2017

 

ZTEMagestyProLTE2017

 

 

PrePaidCellPhonesUpGrade2016

 

and likely many more

 

 

Conclusion

 

Summary of experience or similar

 

So it would have been better to apply to another

company SLW might have been one of the few

and others may not be any better,

but at least different, and in response to lousy

service, call center and personnel,

possibly trying something else,

Verizon, which i don't like,

probably has one,

and the 4G LTE likely uses Verizon

some bulk purchase to use their service

on top/underneath

and once committed, stuck with the one company,

again for more abuse/ neglect/ criminal activities

so some voting with your feet/

wallet/ pocketbook might be in order...

 

1000 Minutes/ 4 Gig data

and trying it,

thought i would lose the minutes per month,

so trying to not waste them,

4Gig is not a lot, one DVD download / month,

compared to wired, and getting say a new

RPi disk image on the run,

new model came out, more CPU etc,

but not had the money to do that,

limited quantities, Target still selling two models back,

with their

GoogleAIYVoiceKit2017

GoogleAIYVision2018

RPi3B+ or similar

before the 4 or whatever the naming convention is now...

 

Learning to turn on and off the cellular and data,

I'm used to AirPlane Mode

which turns off the emissions (as if on a plane,

and nothing allowed, as might jam and crash the plane)

WiFi is a little different, turning on AirPlaneMode

and you lose WiFi so need to turn that back on,

Volume Off/ Total Silence

Alarm Mode

and one intermediate/ priority only or similar

filtered alarms/ vibrate, etc

charging while asleep and making noise

that wakes you up,

some times of day/ weekday /weekend

type of stuff, say no noise at night,

but naps during the day, waking that way...

 

Pictures and video seemed to eat 600 MB

taking some photos / wishlist type stuff in stores,

with a cell service on a smart phone,

and it automagically backed up stuff,

not that important,

i would do a certain amount and dump the data

on wifi at home or each store that had public wifi

upload that way, Free Space (in Photos)

 

611611 service

Texting the servers/ phone company essentially

and you can get information without even talking to a person

like Usage

and see how much time you have left on the plan,

doing that before and after some action(s)

and see what i used, so as not to run out before the end of the plan

period (read month)

 

Similar, perhaps to overages and costs with teenagers,

but data intensive and how to pay for stuff,

the free and less somehow,

4G LTE is going  out, 5G exists,

some perhaps use it but we were still on 2G

until obsolete, according to those who could make

money on us/ it/ and the 3G upgrade

some services there,

Portability, and have to buy a phone,

and activate it, have it active for a year,

before can change carriers, recouping their investment

in say a reduced price phone,

but with low end phones it makes not sense,

say you can only find a SimpleWireless

or some other prepaid phone,

find a cheap change carrier SIM card,

and use it on something else,

one of my LX phones is not TracFone

labeled, but is underneath,

i think SimpleWireless is a rebranded

TracFone, and maybe another with

merger's acquisitions, etc

 

Well, had to get into my phone's SIM

as they wanted the SIM number,

and went to get a pin, sewing pin

in another room, while on the call

and picked up another phone

so some delay, overnight/

call back, have to do by 9 pm

for losing another weekend day

of not being able to go out ,

heat and other problems,

safety of calling someone (s)

if there is a problem

besides 911 who are likely not helpful,

expensive and possibly deadly,

besides just answering the door,

finding people and all the other things

people become dependent on cell phones for,

don't think you can find a payphone

anymore, they aren't around, if they exist

they are just the boxes, like call boxes,

and other old bus stop/ shell of a things

(read sad bicycle carcuses (sp?)

(read skeletons + some decaying/rotting

meat left on the bones))

basically stripped and inoperable

usually seen around bus stops, btw)

 

And the "support" cruelly says to do something

that requires a cell phone, when you are

calling to get yours working,

perhaps thinking we have a work one

too, but too poor, which is why we need the one

LIFELine, in the first place...

 

No right door

Phone tree is wrong, no menu item for what you want,

all menu items are paid stuff,

simple name change on the tree,

and you have to buy minutes

not find out where my missing free minutes are...

 

Transferring contacts:

like other phone upgrades,

but going flip phone to smart phone

and not any information on the new phone,

what's the phone number of x?

it's on my phone, i just lookup by name,

and it has the number,

but changing phones and it's not there,

type them all back in,

manually old numbers of people you don't need to talk

to very often, but need badly, say a lawyer,

and then have to look up, some unlisted

(like me)

 

Some other person wants their numbers from their old

phone but doesn't bring the old phone,

need a uSD card ,

(see

MemoryComplex2016

for some older pay so much more at a local drugstore

like CVSConspiracy2017

vs MicroCenterMonopolyMoney2018

house brand prices

though SanDisk and Kensington

and other name brands may be supported better

especially in the

_Insert LinkToMicroSD As Android External Memory Vs. Internal_

MicroSDAsOSExtender2017

)

found the slot,

or use the old SIM card

to transfer

BlueTooth (not thought of at the time(

to transfer from the old,

but flip phone  software not a simple export in contacts

the names numbers, emails, etc

and limitations there

a business card BlueTooth to someone

might exist, (have to set each contact manually

as you, then beam (old Palm Pilot terminology)

deactivated my old phone, transferring it

and basically dead now,

instead of more parallel works for a month,

while transitioning, and other friendly and safe

type gradual changes...

 

Chargers for older phones weren't all USB

and requires special power plugs, so can not even

get it working/ live to look at it,

say my original Nokia (nice and small )

SamSung (i had a table by them, but fuzzy on details

between all the old stuff)

had an LG flip phone

and other specialized stuff over the decade(s),

 

 

Discussion

 

A place for feedback on the page presented

 

How bad is your prepaid service?

is it free?

 

How bad has customer service been?

What horror stories of unhelpful, rude,

ridiculing, and not legal type stuff have you encountered?

 

Does your bank/ etc phone tree have menu items

and wait times for actually getting the information you need?

 

are you FlipPhone only?

Not Smart yet?

what learning and grandparents/ older gen stuff are you stuck in?

besides 4G/LTE?

already on 5G?

How is the Promised Land (tm elsewhere)?

Is it Separate but Equal?

 

What backups do you have if you lose your phone/connection/

carrier? phone address book?

 

Little black book?

One Ringie Dingie Two Ringie Dingie....?

(/CueOLDCarrolBurnettVideo)

 

 

 

License

 

Creative Commons Share and Share Alike,

Non Commercial, Non Derivative,

for the whole site's contents

unless otherwise explicitly stated

 

Page History

 

20190720 Jerry

• Jerry created this page to
• log a SafeLinkWireLess issue
• with LifeLine service
• Messy and still upset/ angry/ frustrated
• so getting logical about being abused/ used/
• exploited/etc
• makes writing it down clearly difficult...
•  
• from
•  
• Using TempSitUpdating
• to make situations uniform across cases...

 

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